Broker Support Resources

The iPros Broker Support team is here to help you along the way. If you need help resolving an issue, accessing a resource or have general support needs, feel free to contact us:

(800) 250-3149
Broker Support Line

brokersupport@iprosteam.com
Broker Support Email

Medicare Broker Support Resources by Health Plan

Aetna

Portal Upload

https://www.aetna.com/insurance-producer.html


Email

brokersupport@aetna.com

license@ritterim.com


Other

If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.

Alignment (CA only)

Portal Upload

https://alignmenthealthplan.com/


Email

N/A


Other
Broker Support#:

Amerigroup (Anthem: AZ, MD, NJ, NM, TN, TX, WA)

Portal Upload

N/A


Email

Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting.

Agents can also email renewals to anthem.brokers@anthem.com.


Other
Broker Support #:

Anthem

Portal Upload

N/A


Email

Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting.

Agents can also email renewals to anthem.brokers@anthem.com.


Other
Broker Support #:

Brand New Day

Portal Upload

N/A


Email

marketing@universalcare.com


Other
Broker Support #:

Bright

Portal Upload

www.BrightHealthBroker.com


Email

N/A


Other
Broker Support #:

Central

Portal Upload

https://www.centralhealth
plan.com/broker


Email

Other
Broker Support #:
If submitting renewed credentials to JAR, please request they forward it to the specific health plan.

Cigna

Portal Upload

N/A


Email

TBD


Other

TBD

Elderplan (Ritter: NY only)

Portal Upload

N/A


Email

license@ritterim.com


Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.

Emblem (Ritter: NY only)

Portal Upload

N/A


Email

license@ritterim.com


Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.

Empire (Anthem: NY)

Portal Upload

N/A


Email

Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting. Agents can also email renewals to anthem.brokers@anthem.com.


Other
Broker Support #:

HealthFirst (Ritter: NY only)

Portal Upload

N/A


Email

license@ritterim.com


Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.

Humana

Portal Upload

N/A


Email

agencymgt@humana.com


Other
Broker Support #:

Imperial

Portal Upload

agentportal.imperialhealthplan.com


Email
N/A

Other
  1. Agent logs on the Agent portal
  2. Upload renewed credential
  3. Wait for system approval
  4. Once system approval arrives, agent records are updated.
Broker Support #:

L.A. Care CMC

Portal Upload

https://www.lacare.org/agent central


Email

N/A


Other
After uploading renewed credentials, agent must be sure to change the DOI and AHIP expiration date.
Broker Support #:

Molina

Portal Upload

N/A


Email

mpbrokercontracting
@molinahealthcare.com


Other
Broker Support #:

Mutual of Omaha

Portal Upload

N/A


Email

TBD


Other
TBD

Oscar (TX & NY only)

Portal Upload

N/A


Email

brokers@hioscar.com


Other
Broker Support #:

SCAN (CA only)

Portal Upload
  1. AHIP – transmit to SCAN & iPros via AHIP Broker Portal
  2. DOI will be downloaded by SCAN from DOI site
  3. E&O needs to be maintained but not submitted to SCAN

Email

N/A


Other
Broker Support #:
Provide your NPN & request transfer to Contracting Department.

Unicare (Anthem: NJ)

Portal Upload

N/A


Email

Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting. Agents can also email renewals to anthem.brokers@anthem.com.


Other
Broker Support #:

United

Portal Upload

N/A


Email

uhpcred@uhc.com


Other
Broker Support #:
Also available: fax to

WellCare/Healthnet

Portal Upload

https://wellcare.identitynow.com/


Email
Please follow instructions “Wellcare Agent Connect User Guide” – Creating Support Tickets

Other
Broker Support #:

Individual and Family Plan Broker Support Resources by Health Plan

IFP Health Plan Portal Upload E-Mail Address Other
Ambetter https://broker.ambetterhealth.com/s/login/ N/A
Cigna https://cignaforbrokers.com/web/login N/A
Broker Support #:
LA Care https://lacareorg.force.com/login N/A
Broker Support #:
Molina N/A
Broker Support #:
Oscar N/A
Broker Support #: