The iPros Broker Support team is here to help you along the way. If you need help resolving an issue, accessing a resource or have general support needs, feel free to contact us:
Broker Support Resources
(800) 250-3149
Broker Support Line
brokersupport@iprosteam.com
Broker Support Email
Medicare Broker Support Resources by Health Plan
Aetna
Portal Upload
https://www.aetna.com/insurance-producer.html
Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.
Amerigroup (Anthem: AZ, MD, NJ, NM, TN, TX, WA)
Portal Upload
N/A
Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting.
Agents can also email renewals to anthem.brokers@anthem.com.
Other
Anthem
Portal Upload
N/A
Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting.
Agents can also email renewals to anthem.brokers@anthem.com.
Other
Blue Shield Classic
Portal Upload
https://www.medicareproduct
certification.com/
producerserviceappointments
@blueshieldca.com
Other
Broker Support #:
Brand New Day
Central
Portal Upload
https://www.centralhealth
plan.com/broker
Other
Broker Support #:
If submitting renewed credentials to JAR, please request they forward it to the specific health plan.
Cigna
Portal Upload
N/A
TBD
Other
TBD
Clever
Elderplan (Ritter: NY only)
Portal Upload
N/A
Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.
Emblem (Ritter: NY only)
Portal Upload
N/A
Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.
Empire (Anthem: NY)
Portal Upload
N/A
Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting. Agents can also email renewals to anthem.brokers@anthem.com.
Other
HealthFirst (Ritter: NY only)
Portal Upload
N/A
Other
If submitting renewed credentials to Ritter Team, please request they forward it to the specific health plan.
Imperial
Portal Upload
agentportal.imperialhealthplan.com
N/A
Other
- Agent logs on the Agent portal
- Upload renewed credential
- Wait for system approval
- Once system approval arrives, agent records are updated.
Broker Support #:
L.A. Care CMC
Portal Upload
https://www.lacare.org/agent-central
N/A
Other
Note: Agent’s must upload renewed DOI & AHIP on LA Care portal. E&O must be maintained but not uploaded to LA Care. After uploading renewed credentials, agent must be sure to change the DOI and AHIP expiration date.
Broker Support #:
Molina
Mutual of Omaha
Portal Upload
N/A
TBD
Other
TBD
Oscar (TX & NY only)
Portal Upload
Renewed AHIPs: Agent logs onto Oscar’s portal under “Medicare Certification” to transmit AHIP Certificate
Other
Broker Support #:
SCAN (CA only)
Portal Upload
- AHIP – transmit to SCAN & iPros via AHIP Broker Portal
- DOI will be downloaded by SCAN from DOI site
- E&O needs to be maintained but not submitted to SCAN
N/A
Other
Unicare (Anthem: NJ)
Portal Upload
N/A
Anthem notifies agents directly when the expiring credential needs to be submitted and provides instructions on submitting. Agents can also email renewals to anthem.brokers@anthem.com.
Other
United
Portal Upload
N/A
Other
WellCare/Healthnet
Portal Upload
https://wellcare.identitynow.com/
Please follow instructions “Wellcare Agent Connect User Guide” – Creating Support Tickets
Other
Broker Support #:
Individual and Family Plan Broker Support Resources by Health Plan
| IFP Health Plan | Portal Upload | E-Mail Address | Other |
|---|---|---|---|
| Ambetter | https://broker.ambetterhealth.com/s/login/ | N/A | |
| Cigna | https://cignaforbrokers.com/web/login | N/A |
Broker Support #:
|
| LA Care | https://lacareorg.force.com/login | N/A |
Broker Support #:
|
| Molina | DOI's must be uploaded to Molina portal; E&O's only can be emailed |
Broker Support #:
|
|
| Oscar | N/A |
Broker Support #:
|
